Frequently Asked Questions (FAQs)

Got questions? We’ve got answers. Find everything you need to know about shopping with Milano Cosmetics below.

1. What type of products does Milano Cosmetics offer?

Milano Cosmetics offers a wide range of skincare products including cleansers, toners, moisturizers, serums, masks, and more — all 100% genuine and carefully tested for quality.

2. Do you deliver all over Pakistan?

Yes! We provide nationwide delivery through trusted courier partners. Whether you’re in Islamabad or any other city, your order will reach you safely.

3. How long does delivery take?

• Islamabad: 1–3 business days
• Other Cities: 5–8 business days

4. What payment methods are accepted?

We currently accept Cash on Delivery (COD), JazzCash, Easypaisa, and Bank Transfer for all online orders.

5. Can I return or exchange a product?

Yes, customers can request a return or exchange within 7 days of receiving their order — provided the item is unused, unopened, and in its original packaging. Damaged or incorrect products are also eligible for replacement.

6. How do I request a return or exchange?

Simply contact us via our Contact Us page, WhatsApp popup, or through social media. Our support team will guide you through the process.

7. How can I contact customer support?

You can reach us through:

• Website Contact Form
• WhatsApp Popup (available on every page)
• Social Media (Instagram, Facebook, etc.)
• Email or Phone (listed in the footer)

8. Are Milano Cosmetics products authentic?

Yes, we only sell 100% genuine skincare products sourced directly from trusted suppliers. Quality and authenticity are our top priorities.

9. Do you have a physical store?

No, Milano Cosmetics currently operates as an online store only, serving customers across Pakistan through our website.

10. Will I get updates about my order?

Yes, once your order is confirmed and shipped, you’ll receive updates via WhatsApp, SMS, or email with tracking information (where available).

11. How do I stay updated with new offers and discounts?

You can subscribe to our newsletter on the website to receive exclusive discounts, new arrivals, and skincare tips directly in your inbox.

© 2025 Milano Cosmetics. All Rights Reserved.