Terms & Conditions

Effective Date: November 2025

1. Introduction

Welcome to Milano Cosmetics (https://milanocosmetics.co/). By accessing or using our website, you agree to comply with the following Terms and Conditions. Please read them carefully before making any purchase or using our services.

2. General Information

Milano Cosmetics is an independent online store based in Islamabad, Pakistan. We operate across all states of Pakistan, offering online shopping for skincare products through trusted courier services.

3. Eligibility

By using this website, you confirm that you are at least 18 years of age or accessing the site under the supervision of a parent or legal guardian.

4. Products & Descriptions

We strive to provide accurate product descriptions, images, and details. However, slight variations in color or packaging may occur due to display differences. Milano Cosmetics reserves the right to modify product information without prior notice.

5. Orders & Payments

  • All orders placed through our website are subject to acceptance and availability.
  • Payment options include JazzCash, Easypaisa, Bank Transfer, and Cash on Delivery.
  • Once an order is confirmed, customers will receive a confirmation message or email with order details.

6. Shipping & Delivery

  • Orders within Islamabad are typically delivered within 1–3 business days.
  • Orders to other cities and provinces usually take 5–8 business days.
  • Delivery is handled only through trusted courier companies.
  • Delays may occur due to public holidays, natural causes, or courier issues, for which Milano Cosmetics will not be held responsible.

7. Return & Exchange Policy

Customers may return or exchange a product within 7 days of delivery, provided that:

  • The item is unused and in its original packaging.
  • The product received is damaged or incorrect.
  • All other applicable conditions of our Return & Exchange Policy are met.

8. User Responsibilities

By using our website, you agree not to:

  • Use the site for fraudulent or illegal purposes.
  • Interfere with website functionality or security.
  • Copy, distribute, or misuse any content, text, or images from our website without permission.

9. Intellectual Property

All content on this website, including images, text, logos, and graphics, is the property of Milano Cosmetics. Unauthorized use, reproduction, or distribution of any content is strictly prohibited.

10. Limitation of Liability

Milano Cosmetics will not be held liable for any indirect, incidental, or consequential damages resulting from the use or inability to use our website or products. All skincare products should be used as directed. Customers are responsible for ensuring product suitability for their skin type.

11. Privacy Policy

Our use of personal information is governed by our Privacy Policy. Please review it to understand how we handle your data.

12. Changes to Terms

Milano Cosmetics reserves the right to update or modify these Terms & Conditions at any time without prior notice. Updates will be reflected on this page with an updated effective date.

13. Contact Information

For any queries regarding these Terms & Conditions, please contact us through the following ways:

  • Contact Form on our website
  • WhatsApp Popup on every page
  • Social Media Platforms (Instagram, Facebook, etc.)
  • Phone or Email (available in the footer)

© 2025 Milano Cosmetics. All Rights Reserved.