Shipping Policy

Effective Date: November 2025

1. Overview

Thank you for shopping with Milano Cosmetics (https://milanocosmetics.co/). This Shipping Policy explains how we process and deliver your skincare products across Pakistan.

2. Delivery Coverage

We offer nationwide delivery across Pakistan through our trusted courier partners. Orders are dispatched from our base in Islamabad.

3. Delivery Time

  • Islamabad: 1–3 business days
  • Other Cities & Provinces: 5–8 business days

Please note that delivery times may vary depending on your location, order volume, weather conditions, or public holidays.

4. Order Processing

  • Orders are processed within 24 hours of confirmation.
  • You will receive an order confirmation via WhatsApp, SMS, or email after checkout.
  • Once dispatched, tracking details will be shared where available.

5. Shipping Charges

Shipping fees may vary depending on your delivery location and the weight of your order. Applicable charges will be displayed during checkout before payment.

6. Payment Methods

We currently accept the following secure payment options:

  • Cash on Delivery (COD)
  • JazzCash
  • Easypaisa
  • Bank Transfer

All online payments are verified before dispatch to ensure transaction safety.

7. Delays & Exceptions

Although we strive to deliver all orders on time, unexpected circumstances may cause delays. Milano Cosmetics will not be responsible for late deliveries caused by courier issues, incorrect addresses, or force majeure events.

8. Damaged or Missing Items

If your order arrives damaged or with missing items, please contact our support team within 24–48 hours of delivery with clear photos. We will review and resolve the issue promptly in accordance with our Return & Exchange Policy.

9. Address Accuracy

Please ensure that your delivery details (name, address, and contact number) are accurate at the time of placing the order. Milano Cosmetics is not liable for failed deliveries due to incorrect or incomplete information.

10. Contact Us

For shipping or delivery inquiries, please reach us through any of the following:

  • Website Contact Form
  • WhatsApp Popup available on every page
  • Social Media (Instagram, Facebook, etc.)
  • Email or Phone (available in the footer)

© 2025 Milano Cosmetics. All Rights Reserved.